At 9win, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. Our services are available only where local law permits. By using 9win, you agree to the practices described here.
This Privacy Policy applies to all users who access 9win services, including those in Indonesia. We collect information you provide directly—such as your name, email address, and contact details—as well as usage data generated when you interact with our platform. This data helps us operate and improve the service, process transactions, respond to support inquiries, and comply with applicable legal obligations. When you make deposits or withdrawals using payment methods such as DANA, OVO, or GoPay, the transaction details necessary to complete that process are handled in accordance with the requirements of those payment providers. We do not store full payment credentials on our servers beyond what is technically necessary. We may share your information with third-party service providers who assist us in operating the platform, subject to confidentiality agreements. We may also disclose data when required by law or regulatory authority. We do not sell your personal data to unrelated third parties for their own marketing purposes. Your use of 9win and submission of personal data is subject to the laws of the jurisdiction in which you are located. Where conflicts arise between local regulations and this policy, applicable local law will govern. We review and update this policy periodically; continued use of 9win after changes are posted constitutes your acceptance of the revised terms.
Transaction data processed via DANA is handled per their provider requirements and our confidentiality standards.
When you use OVO, only the data needed to complete your transaction is shared with OVO under strict data-use terms.
GoPay payment interactions are limited to transaction-essential data, consistent with applicable Indonesian payment regulations.
We disclose personal data only when compelled by law, court order, or relevant regulatory authority in the applicable jurisdiction.
If you have questions, concerns, or requests relating to your personal data, our support team is ready to help through the following channels.
Send your privacy request or data inquiry to our dedicated support email and we will respond as promptly as possible.
Use the live chat feature on 9win to reach our support team in real time for urgent privacy-related questions.
Visit our Help Centre for written guidance on submitting data access or deletion requests and understanding your rights.
We take our responsibilities around personal data seriously and maintain clear practices across all areas of data handling.
We collect only the data we need to operate 9win securely. Personal information is processed fairly, lawfully, and for stated purposes only.
We use cookies and similar technologies to keep your session active and improve site performance. You can manage cookie preferences in your browser settings.
Your account is protected by the credentials you create. Keep your password private and do not share it with anyone. Contact support immediately if you suspect unauthorised access.
We retain your data for as long as your account is active or as required by law. You may request access, correction, or deletion of your data by contacting our support team directly.
Common questions about your data rights and how 9win handles personal information.
We collect information you provide when registering or contacting support, such as your name and email, as well as usage data like pages visited and session activity on our platform.
Your data is used to operate your account, process transactions, respond to support requests, and meet legal obligations. We do not use it to sell advertising to unrelated third parties.
Yes. You have the right to request a copy of the personal data we hold about you and to ask us to correct any inaccuracies. Contact our support team to submit this request.
You may request deletion of your personal data by contacting our support team via email or live chat. We will process your request in line with applicable legal requirements and any retention obligations.
We share data only with service providers who help operate the platform, under confidentiality agreements, and with authorities when required by law. We do not sell your personal data.
We will post any updates to this Privacy Policy on this page. Continued use of 9win after changes are published means you accept the revised policy. We recommend reviewing this page periodically.