This page sets out 9win's legal framework for users in Indonesia. We are committed to being transparent about how we collect, use, and protect your information, and about your rights as a user of our platform. All services are available only where local law permits.
9win operates under applicable digital service regulations and applies jurisdiction-dependent standards to protect users in Indonesia. By using our platform, you agree to our data collection practices, which include information provided during registration, payment activity, and platform usage. We use this information to operate your account, process transactions, and improve our services. When you make deposits or withdrawals using local payment methods such as DANA, OVO, or GoPay, we record transaction details as required for account management and regulatory compliance. This data is handled in accordance with our retention policy and is not sold to third parties, though it may be shared with service providers who support platform operations or as required by law. Cookies and similar tracking technologies are used to maintain session security and understand how users navigate our platform. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We retain account and transaction data for as long as your account remains active and for a period thereafter as required by applicable regulations. You have the right to request access to, correction of, or deletion of your personal data, subject to legal obligations we must fulfill. To exercise these rights, please contact our support team using the channels listed on this page. Services remain available only where local law permits.
Deposits and withdrawals via DANA are logged for account and compliance purposes.
OVO payment records are retained in line with our data retention policy.
GoPay activity is recorded to support secure account management.
We apply jurisdiction-dependent standards relevant to users in Indonesia.
If you have questions about this legal policy or wish to exercise your data rights, reach our team through any of the following channels.
Start a live chat session on our platform for immediate assistance with policy or account queries.
Send a detailed written request or policy question to our support email address listed in your account portal.
Visit our Help Center for self-service answers to common legal and account questions.
We apply consistent standards across data handling, security, and user rights to give you confidence in how 9win manages your information.
We collect only the information necessary to operate your account and process transactions. Data is used for platform functionality, security, and compliance, and is not sold to third parties.
We use cookies to maintain session integrity and understand platform usage. You can manage cookie settings in your browser; some features may be limited if cookies are disabled.
Your account is protected through access controls on our side. Keep your password private and do not share it with anyone. Contact support immediately if you suspect unauthorized access.
We retain your data while your account is active and for a period required by applicable law. You may request access, correction, or deletion of your data by contacting our support team.
We collect information you provide during registration, data generated by your use of the platform, and transaction records from payment methods including DANA, OVO, and GoPay. This is used to operate your account and meet compliance obligations.
Yes. You have the right to request access to the personal data we hold about you. Contact our support team via live chat or email with your request, and we will respond in accordance with applicable timelines.
Submit a request through our support channels identifying the data you wish to correct or delete. We will process your request subject to any legal obligations that require us to retain certain records.
We do not sell your data. We may share it with service providers who assist us in operating the platform, or where required by law or regulatory authority.
We retain account and transaction data for as long as your account is active and for a subsequent period as required by applicable regulations. Specific retention periods depend on the type of data and legal requirements.
You can reach our policy support team through live chat on the platform or by emailing us via the address in your account portal. We aim to acknowledge all policy-related requests promptly.